Sometimes, a waterfall of text is worth it: you’re taking a deep dive, and you have the oxygen. If this is one of those moments, welcome to my CV, where I include the majority of work I have done in strict chronological order.
Otherwise, you may prefer my resume. It includes fewer accomplishments per role and links back here for when you’re ready for that deep dive.
Sections
Note
Consulting / Independent
Work Experience
May 2025 – Present
Electronic Media Manager
Bronx Community College | Bronx, NY
- Develop and maintain WordPress websites using WPBakery Page Builder, custom CSS, and PHP; built custom tools including a multi-video player with deep linking and dashboard utilities surfacing user activity, permissions, and system status.
- Trained 100+ staff members on WordPress content editing, Media Library use, and WPBakery Page Builder.
- Plan and execute social media campaigns (e.g. Black History Month, Women’s History Month, Commencement) across Instagram, Facebook, LinkedIn, and other platforms using platform-specific copy designs.
- Design social content including images, motion graphics, and videos using Adobe Express; select music for Instagram Posts, Stories, and Reels.
- Provide live and post-event social media coverage for commencement, awards, orientations. Provide event photography and videography.
- Publish web content including banners, news articles, and curated social feeds using WordPress, Curator.io, Revolution Slider, and Foo Gallery; manage WordPress users and roles.
- Apply prompt engineering with generative AI tools to accelerate content production and support editorial workflow.
I use HTML, CSS, WordPress; WPBakery Page Builder, Curator.io, Basecamp, and Adobe Express and Photoshop
Apr 2023 – Present
Web Producer
Independent as Emagine Engine | Larchmont, NY
- Currently developing a SAAS to improve management of hybrid meetings. For this project I am studying Ruby and technologies related to online meetings.
- For a short film series, developed innovative website video UX to simulate in-theater viewing. Created an original, cohesive brand including series title, domain, logo, slogan, website and content.
- For cantorial leader, created CMS driven website and brand. Work included industry research, domain and brand ideation, domain registration, slogan ideation and selection, and initial content ideation and creation.
I am actively using HTML, CSS, PHP, Ruby and JavaScript; WordPress; Bludit; Basecamp, Jira, HubSpot; and various graphic design, video, and audio software.
On an ongoing basis I monitor the progress of Drupal, Backdrop, Expression Engine, and other CMSs. I also use and study the HubSpot and Salesforce CRMs.
Jan 2022 – Oct 2022
Agile Project Manager
Roswell Studios NYC | New York, NY
I worked as project manager for an international team of developers performing Shopify and WordPress development.
- Improved customer and developer satisfaction by writing Jira tickets that answered developer questions in advance
- Increased participation while leading daily and weekly meetings: stand-ups, sprint retrospectives, refining sessions with developers, and client meetings
- Increased productivity by reducing stand-up time by 90% by automating Slack for info gathering before meetings
- Led the creation of developer on-boarding activities
I used Jira, including Kanban boards and custom dashboards; Slack; Shopify; and WordPress.
Sept 2012 – Sept 2021
ASP.NET Developer / SQL Developer
W.W. Norton & Company, Inc | New York, NY
I enabled authors to be paid, enabled the company correct printed hyperlinks after-the-fact with a Short URL system, and enabled peak-season sales via the company’s website by boosting site speed and uptime. All by working cross-functionally with developers, designers, and editors.
- Designed and coded custom apps: URL-shortener that includes custom or random short URLs, and QR-code generation; a no-password login system; a Web app for a playable audio-glossary; sortable, card-based database of microorganisms.
- Wrote documentation for Author Royalties system for weekly, quarterly and end-of-year processes and general maintenance
- Documented URL Shortener app with in-app, contextual help and longer-form help for external and internal users
- Maintained Author Royalties SQL database, updated stored procedures with error checking, generated Views, extracted data and generated quarterly reports
- Design/UX: Improved Helpdesk UI; designed URL Shortener app to present options only when needed based on prior selections
- Site responsiveness: For main website, created a custom page-caching system that completely eliminated slow page loads and downtime (see the Accomplishments section)
- Provisioned and maintained Web Servers, FTP Servers, and SSL certificates.
I used Ektron CMS, ASP.net, SQL Server / T-SQL, MS TFS, HTML, CSS, JavaScript, Jira and Confluence.
Jun 2010 – Aug 2012
WordPress Developer & Audio Producer
Consultant as Emagine Engine | Larchmont, NY
Developed Websites to refresh an existing business and launch new ones.
- Revitalized wine retailer’s brand with new website with original photography, design and content. Helped bring new levels of community engagement, top-of-Google search results for the business, and a 16% increase in sales in the first year with the new site.
- Launched ecommerce sites for audio products and iPhone batteries.
- Engineered Audio for a series of English conversation recordings for the Japanese ESL market.
I use HTML, CSS, PHP, and JavaScript; WordPress.
Aug 2008 – May 2010
Online Marketing Manager / Web Developer
Auzentech, Inc | Santa Clara, CA (remote)
I built most and supported all of the company’s online conversion funnel.
- Built the sales funnel by launching four retail sites and managing hosting and shopping carts.
- Increased awareness by designing, writing, and delivering email newsletters, Twitter posts, and Facebook Page updates.
- Increased interest by writing and publishing website content, press releases, and summaries of third-party product reviews.
- Increased desire and sales with detailed product pages and custom hero images and Call to Action (CTA) buttons.
- Increased customer loyalty and retention with download pages, and by creating a customer forum where I blocked trolls and recruited moderators, and creating an online product registration system.
I used Drupal, PHP, HTML, CSS, and JavaScript.
Oct 2003– Jul 2008
Web Developer / Content Developer
Consulting | Larchmont, NY
I improved productivity and outcomes as a consultant working with content and code.
- Transformed brochure site into marketing and support tool by increasing news posts and launching customer helpdesk.
- Increased productivity at carbon offsets nonprofit by migrating website to CMS and developing app to generate certificates for donors.
- Empowered manager of artist website with innovative UX for drag-and-drop positioning of art on a virtual gallery wall.
- Gained first-page placement on Google with a series of keyword articles I wrote for the search term “Skype Phone.”
- Provided technical support to college professors and students who used a psychological experiments SAAS. Managed site, data, and accounts.
I used PHP, HTML, CSS, JavaScript, and the Expression Engine CMS.
Feb 2002 – Sept 2003
Content Developer / Writer / Web Developer
SJ Namo Interactive, Inc | Boston, MA
Increased the perceived value of the company’s software product by developing an ebook service for the HandStory division of South Korea’s largest software house. Also helped coworkers with English fluency.
- Reformatted texts to ebook format using Regular Expressions.
- Wrote ebook summaries and author biographies
- Coached coworkers to improve their English skills.
- Designed and coded Web pages and scripts to display book information and downloads
- Developed conversion and formatting scripts and processes
- Created innovative in-text poetry detector
I used HTML, CSS, JavaScript, PHP, MySQL, and RegEx.
2000 – 2001
Customer Service, Retail Sales
Franklin covey Client Sales, Inc. | Boston, MA
While earning Masters degree worked in retail sales of personal productivity products, as an outgrowth of having used the company’s products as a reporter.
- Customer service and retail sales of personal productivity products including print, digital, and workshop products.
- Recognized as a top salesperson nationally of electronic devices and personal productivity workshops.
1999
Newspaper Reporter, Associate Editor
The Record-Journal | Ferndale, WA
Played a key role in supporting the newspaper’s mission of keeping the community informed on education and government news.
- Interviewed citizens, officials and educators
- Attended and reported on local events
- Wrote and published articles three to five articles every week
- Participated in editing and issue planning
1996 – 1999
Marketing Supervisor
That Textbook Place, LLC | Bellingham, WA
- Managed marketing: print, radio, and online marketing; worked with outside marketing consultants; and tracked the marketing budget.
- Created tools: a visual staff-scheduling tool in Excel, oversaw the creation of an Access customer database
- Revised copy for a radio spot and print advertisements for a campaign that generated community-wide interest in the store
- Wrote and designed newsletters
Accomplishments / Other Work
2019
Site Recovery through CMS Customization
W.W. Norton & Company, Inc.
I brought the company website, which ran on bare-metal servers, back online on two occasions when peak traffic had rendered the site inoperative. The first, by discovering that another developer had left the CMS in debug mode. The second, by coding a custom caching system and implementing it while the site was unresponsive.
From that point on, pages loaded more quickly than I had ever seen, and downtime was never again an issue, increasing the chance that customers would make it through the conversion funnel.
Without this intervention the company would have missed out on the highest volume of sales at the highest profit for the season.
2014 – 2017
Filmmaker
Emagine Engine, for AllAboutLisa.com
I produced, filmed, edited, and served as script adviser for a series of short educational films shot and screened in 2014, ’15, ’16, and ’17.
2011
Audio Engineering
Emagine Engine, for Lisa Jayne Productions
I served as Audio Engineer for a series of English conversation recordings for the Japanese market.
2007
Creative Labs Licensing
Auzentech, Inc
The Auzentech XFi Prelude 7.1 soundcard was the first time the Creative Labs X-Fi chip was used in a product from an outside manufacturer. One reason it was possible was because I had written respectfully about Creative Labs soundcards in an FAQ entry that compared Auzentech’s products to those of Creative Labs.
2004
Presidents Award
Emagine Engine, from CafePress
I received the CafePress Presidents Award for the high-volume sales of products featuring my design work.
2002
Content Partnership
SJ Namo Interactive, Inc, HandStory division
While working as Content Developer, I arranged the company’s largest content partnership with Bookrags.com, arranging for over a thousand Ebooks to be converted to the HandStory Ebook format. An archive of that library is visible on Archive.org.
Volunteer Service
2021 – 2025
Larchmont Temple
Member, Board of Trustees
I attend leadership meetings and vote on initiatives; serve as greeter during events and services; represent the board during B’nai Mitzvah services, presenting gifts and sharing closing words that reflect the uniqueness of the participants and the significance of the moment; reach out to members by phone and email for special occasions such as annual High Holiday Services.
Each year I provide leadership during the clergy summer break by co-leading worship services and teaching sessions.
I have supported some of the musical clergy with photography and professional-grade, atmospheric audio capture.
1995-1997
The Bellingham Review
Literary Journal
Editorial Assistant Intern
Education
1999 – 2002
Emerson College
MFA in Creative Writing.
Writing, Literature, and Publishing
1994 – 1997
Western Washington University
BA in English with Writing Concentration
Minor in Communications
Writing, Communications, Web Development, Multimedia Development
Certificates
2023
Udemy
Certificate
Drupal Fast Start refresher on Drupal 7, 8, 9, 10
View Credential
2021 – 2022
Coursera
Certificates
IBM Tools for Data Science
View Credential
IBM Data Science Methodology
View Credential
IBM Databases & SQL for Data Science with Python
View Credential
1998 – 1999
Woodring College of Education
Western Washington University
Certificate
Teaching English to Speakers of Other Languages (TESOL)
Tools, Technologies, Skills
Overview
Database Development & Admin
Ecommerce Management, Shopify
HTML, CSS, JavaScript
PHP, Ruby, C#, VB, SQL, ASP.NET
WordPress, Drupal, Expression Engine
Figma, Adobe Express, Photoshop
Jira, Confluence, Basecamp
CRM: HubSpot, Salesforce NPSP
Audio & Video Production
Generative AI
ChatGPT via MS Copilot
Claude Sonnet & Opus
JetBrains’ Junea AI
CMS
Drupal, BackdropCMS, Expression Engine, WordPress, Ektron, Bludit
CRM
HubSpot, Salesforce Non-Profit Success Pack (NPSP)
Containerization
Docker
Data Science
IBM Watson Studio, Jupyter Notebook, R Studio
Database
Microsoft SQL Server Manager Studio (SSMS), MySQL, IBM Db2 on Cloud
Design
Adobe Creative Cloud; Figma; Affinity Photo, Designer, & Publisher; Corel
Documentation
Confluence, OneNote, Markdown
Ecommerce
Shopify, Nexternal, Big Cartel
IDEs / Text Editors
Microsoft Visual Studio, Microsoft Visual Studio Code, SublimeText, JetBrains RubyMine
Languages / Markup
C#, Visual Basic, PHP, HTML, CSS, JavaScript, XML, Ruby, RegEx
Frameworks
ASP.NET, htmx, JQuery
Office
Gmail, Google Calendar, Google Sheets; Microsoft OneNote, Excel, Word
OS
Windows, MacOS, Xubuntu Linux
Project Management
Jira, Confluence, Basecamp, Agile, Kanban
Repositories
Git, Azure Devops Server (formerly TFS)
Servers
Microsoft Windows Server, Microsoft SQL Server, Apache
Writing
Technical writing, Journalism (AP style; Chicago Style), Creative Writing